Terms of Service

1. Introduction and Acceptance

These Terms of Service form a legally binding agreement between you and CANDYINJECTOR LLC, doing business as CandyInject. By accessing our website at https://www.candyinject.buzz, by contacting our team, or by placing an order for any of our products or services, you agree to be bound by these terms and by our privacy policy.

If you are using our website or services on behalf of a business or organisation, you represent that you have the authority to bind that entity to these terms. In that case, references to you in these terms refer to the entity you represent.

If you do not agree to these terms in full, you must not use our website or services. We encourage you to review these terms periodically, as they may be updated from time to time.

2. Eligibility

You must be at least eighteen years of age, or the age of legal majority in your jurisdiction, to use our website and to enter into agreements with us. By using our website, you represent and warrant that you meet this eligibility requirement.

Our website and services are intended for business and commercial users, including retailers, distributors, and wholesale partners. If you are a consumer, some provisions of these terms may not apply to you, but the terms still govern your use of the website to the extent permitted by law.

We may refuse service, terminate accounts, or cancel orders at our discretion if we believe that a user does not meet these eligibility requirements or is otherwise in breach of these terms.

3. Description of Services

CandyInject provides confectionery systems design and related services, including the development of signature candy lines, flavour systems, custom packaging, private label programs, bulk supply, and retail support. Our services are described in more detail on the pages of our website.

We aim to describe our products and services accurately, including ingredients, specifications, and pricing. However, we do not warrant that every description, image, or specification on our website is complete, current, or error-free. Products are subject to availability and may be modified or discontinued at any time.

Nothing on our website constitutes a binding offer. Any order you place is subject to our acceptance, and a contract is formed only when we confirm your order in writing.

We may provide samples, catalogues, and product specifications to prospective customers. Any sample supplied is intended for evaluation purposes only and does not create an obligation on either party. Specifications may change as recipes are refined, and finished products may differ in minor ways from early prototypes without creating a breach of these terms.

4. Accounts and Registration

Certain features of our website may require you to create an account or provide contact information. When you create an account, you agree to provide accurate, current, and complete information and to keep that information up to date. You are responsible for maintaining the confidentiality of your account credentials.

You are responsible for all activity that occurs under your account, and you must notify us immediately if you become aware of any unauthorised use of your account or any other breach of security. We will not be liable for any loss arising from unauthorised use of your account where you have failed to protect your credentials.

We reserve the right to suspend or terminate accounts that we believe are being used in violation of these terms or in a manner that could harm our business or other users.

5. Acceptable Use

You agree to use our website and services only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, our website by any third party. You must not use our website to transmit any material that is unlawful, harmful, defamatory, obscene, or otherwise objectionable.

You must not attempt to gain unauthorised access to our systems, interfere with the operation of our website, or introduce any viruses, malware, or other harmful code. You must not use automated tools such as scrapers or bots to collect data from our website without our prior written consent.

You must not misrepresent your identity or your affiliation with any person or organisation, and you must not use our website to send unsolicited commercial communications. We may take any action we consider appropriate in response to a violation of this section, including suspending or terminating your access.

You also agree not to reverse engineer, decompile, or disassemble any portion of our website or services, and not to access any area of our website that you are not authorised to access. Misuse of our website may result in legal action where appropriate, in addition to the suspension or termination of your access.

6. Intellectual Property

All content on our website, including text, graphics, logos, icons, images, recipes, and design elements, is the property of CANDYINJECTOR LLC or its licensors and is protected by applicable intellectual property laws. The CandyInject name, logo, and related marks are our trademarks and may not be used without our prior written permission.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and view our website for your personal or internal business use. This licence does not permit you to reproduce, distribute, modify, or create derivative works from our content without our consent.

Any flavour formulations, packaging designs, and other work product we develop for you under a separate agreement remain subject to the terms of that agreement. Nothing in these terms transfers any intellectual property rights to you except as expressly stated.

7. User Content

Where our website allows you to submit content, such as messages through our contact form or feedback about our products, you retain ownership of that content. By submitting content to us, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content for the purpose of providing our services and improving our website.

You represent and warrant that any content you submit is your own, that it does not infringe the rights of any third party, and that it is not unlawful or offensive. You are solely responsible for the content you submit and for the consequences of submitting it.

We reserve the right to remove any user content at our discretion and without notice, and we are not obligated to publish or retain any content you submit.

8. Orders, Payments, and Pricing

When you place an order, you agree to provide accurate billing and shipping information. All prices on our website are stated in United States dollars unless otherwise indicated. We reserve the right to change prices at any time, but changes will not affect orders that we have already confirmed.

Payment terms are set out at the time of order and may vary depending on whether you are a retail, wholesale, or private label customer. You agree to pay all charges associated with your order, including applicable taxes and shipping fees. Late or unpaid invoices may be subject to interest and collection costs.

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or product unavailability. If we cancel an order after payment, we will issue a refund for the amount paid.

9. Shipping and Delivery

We arrange shipping and delivery of physical products through third party carriers. Delivery times shown on our website or provided in our communications are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or other events beyond our reasonable control.

Risk of loss and title for products pass to you upon delivery to the carrier, unless otherwise agreed in writing. You are responsible for providing accurate delivery information and for ensuring that someone is available to receive the products at the delivery address you provide.

If products arrive damaged or are lost in transit, please contact us promptly so that we can investigate and, where appropriate, arrange a replacement or refund.

10. Returns and Refunds

We want you to be satisfied with your order. If a product is defective, damaged, or incorrect, please contact us within fourteen days of receipt, and we will work with you to arrange a return, replacement, or refund in accordance with our returns policy.

Because many of our products are food items and custom-manufactured goods, returns may be limited. Custom and private label products that have been manufactured to your specifications generally cannot be returned unless they are defective or do not conform to the agreed specification.

Any refund that is approved will be issued using the original payment method within a reasonable time. Shipping costs are refundable only where we are at fault. This returns section does not limit any statutory rights you may have under applicable law.

We may ask you to provide photographs or other evidence of a defect before we approve a return, and we may require the product to be returned to us for inspection. Where a return is approved, you remain responsible for the product until we confirm receipt. Approved refunds are typically processed within seven to ten business days.

11. Disclaimers

Our website and services are provided on an as is and as available basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our website will be uninterrupted, secure, or free from errors, or that any defects will be corrected. We do not warrant that the results obtained from the use of our website or services will be accurate or reliable.

Any information regarding ingredients, allergens, or nutritional content is provided in good faith but should be verified before use, particularly where you or your customers have specific dietary requirements or allergies.

12. Limitation of Liability

To the fullest extent permitted by law, CANDYINJECTOR LLC and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of data, or business interruption, arising out of or related to your use of our website or services.

Our total aggregate liability arising out of or related to these terms, whether in contract, tort, or otherwise, will not exceed the greater of one hundred United States dollars or the amount you paid to us in the twelve months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the limitations above may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, or liability for fraud or fraudulent misrepresentation.

13. Indemnification

You agree to indemnify, defend, and hold harmless CANDYINJECTOR LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your use of our website, your breach of these terms, or your violation of any law or the rights of a third party.

We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defence of that matter.

14. Termination

These terms remain in effect until terminated by either you or us. You may terminate these terms at any time by ceasing to use our website and services and, where applicable, by closing your account.

We may suspend or terminate your access to our website and services at any time, with or without notice, if we believe you have breached these terms or if we decide to discontinue the website or any part of our services.

Provisions that by their nature should survive termination, including those relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law, will survive the termination of these terms.

15. Governing Law and Jurisdiction

These terms are governed by and construed in accordance with the laws of the State of Utah, United States, without regard to its conflict of law principles. Any dispute arising out of or related to these terms or your use of our website will be subject to the exclusive jurisdiction of the state and federal courts located in Utah.

You agree to submit to the personal jurisdiction of those courts and to waive any objection to venue in those courts. If any provision of these terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or of our right to enforce it at a later time. A waiver of any breach will not be deemed a waiver of any subsequent breach. These terms constitute the entire agreement between you and us regarding your use of our website, and they supersede any prior agreements or understandings on that subject.

16. Changes to These Terms

We may modify these terms from time to time to reflect changes in our practices, our services, or applicable law. When we make material changes, we will update the Last updated date at the top of this page and, where appropriate, provide a more prominent notice on our website.

Your continued use of our website after any changes to these terms take effect constitutes your acceptance of the updated terms. If you do not agree to the updated terms, you must stop using our website and services.

We recommend that you save or print a copy of these terms for your records and that you review them each time you place an order or begin a new engagement with us.

17. Contact Information

If you have any questions, comments, or concerns about these terms of service, or if you need to contact us for any reason, please use the details below. We will make every effort to respond to your inquiry promptly.

We appreciate your business and your cooperation in following these terms. Together they help us provide a safe, fair, and reliable experience for everyone who works with CandyInject.